Delete your VitaBox account

VitaBox · ThreadedCodeLabs

At VitaBox we understand that your privacy and control over your data matter. If you decide to delete your account, here is what happens.

1. What data is deleted

When you delete your VitaBox account, the following data associated with your profile is permanently erased:

• Your account information: name, email and profile picture.
• Medication records: every medication you have added.
• Intake history: all records of doses administered.
• Logged symptoms: any symptom you have documented.
• Medical appointments: all of your scheduled appointments.
• Doctor information: the doctors and offices you saved.
• Reminders: all configured reminders.
• Preferences: your language settings and personal preferences.

2. What data is retained

For legal and accounting reasons:

• Transaction and subscription records, for the period required by applicable tax and commercial regulations.
• Access logs, for a maximum of 30 days.

If you were a member of a shared household, you are removed from the household, but the shared medications and history remain accessible to the other members.

3. How to request deletion

From the application:

1. Open VitaBox.
2. Go to Profile and enter Settings.
3. Select Delete account.
4. Confirm that you want to delete all of your data.
5. Your account will be permanently deleted.

Before continuing, you can download a copy of your data from within the application (Profile > Export my data).

Alternatively, you can send an email to threadedcode.labs@gmail.com with the subject "Account deletion request", stating the email address you registered with.

4. Processing time

Deletion is immediate. Once confirmed, you will not be able to access your account or recover your data.